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Odoo ERP Experts

Support Portal

Get priority access to our specialized single team. From complex accounting inquiries to technical customizations and system-wide optimizations, your Odoo environment is in expert hands.

Finance & Logistics

Quick Resolution, Accurate Support
  • Invoices, billing, and payment processing support
  • Vendor and customer account inquiries
  • Financial reports and compliance assistance
  • Inventory management and stock reconciliation
  • Sales, purchase, and POS workflow optimizations

Custom Addons & Code

Reliable Technical Support
  • Custom module debugging and feature enhancement
  • API integrations with third-party applications
  • Database maintenance and system optimization
  • Custom report designing (QWeb/PDF layouts)
  • Technical troubleshooting and server management

HR & System Admin

People-First, System Support
  • Employee onboarding and documentation workflow
  • Attendance, leave, and payroll processing support
  • User access management and security configuration
  • General system settings and module activation
  • HR compliance and record-keeping assistance

Portal User Guide & Support Instructions

How to Access Your "My Account" Dashboard?
  1. Look at the top right corner of the website navigation bar.
  2. Click on the user profile icon (👤).
  3. Select My Account from the dropdown menu to open your main dashboard.
How to Login as a Portal User?
  1. Open the GlobalXS portal login link.
  2. Enter your registered email address and password.
  3. Upon successful login, you will land directly on your "My Account" dashboard page.
How to Submit a Ticket?

You can submit a support ticket in two quick ways:

  1. From Header: Click the dark navy "Submit Ticket" button at the top-right corner of the website navbar at any time.
  2. From Dashboard: Go to your My account page, scroll down, and click the dark blue "← SUBMIT A TICKET" button at the bottom.
  3. Fill in your issue details, select the category, attach files if needed, and click submit.
How to Check Ticket Status?
  1. Go to your My account main dashboard.
  2. Click on the "Tickets" card (labeled Follow all your helpdesk tickets).
  3. Here you can view the complete list of your ongoing and resolved support tickets, check responses from experts, and send direct replies.